Last updated: October 6, 2026

Cross Creek Landscape Design + Build ("Cross Creek," "we," "us," or "our") designs and builds residential landscapes in North Idaho and the Spokane area. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our websites, cdalandscape.com and spokanelandscape.com, and to the forms, text messages, emails, and phone calls connected to them.

By using our websites or contacting us, you agree to the practices described here. If you have questions, see Contact Us at the bottom of this page.

Information We Collect

Information you give us

When you fill out a form, request a consultation, call, text, or email us, you may share:

Your name, email address, and phone number
Your property address
Project details, such as the type of work you're interested in, budget range, timeline, photos, plans, and notes
How you heard about us
Anything else you choose to include in your messages to us

If you become a client, we also keep the information needed to design, estimate, permit, and build your project, including site measurements and surveys, photos of your property, design files, estimates, contracts, and billing records.

Information collected automatically

When you visit our websites, we and our analytics and advertising partners automatically collect certain information through cookies, pixels, and similar technologies, such as your IP address, browser and device type, general location (city or region), pages you view, how long you stay, the site that referred you, and whether you filled out a form after clicking one of our ads. See Cookies and Tracking below.

Information from other sources

We may receive information about you from advertising platforms (for example, when you submit a lead form on Facebook or Instagram), review and directory sites, people who refer you to us, and publicly available sources such as property records and building permits.

How We Use Your Information

To respond to your inquiry and schedule consultations and site visits
To design, estimate, permit, build, and warranty your project
To send you estimates, contracts, invoices, and project updates
To send marketing emails and text messages, as described below
To understand how people use our websites and improve them
To measure how well our advertising works and to show our ads to people who may be interested in our services
To protect our websites and business against fraud, spam, and misuse
To comply with legal, tax, and accounting obligations

Cookies and Tracking

Our websites use cookies and similar tools from the following partners. These partners may collect information about your activity on our sites and use it under their own privacy policies.

Google Analytics and Google Tag Manager help us understand how visitors find and use our websites. Learn how Google uses this data at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Google Ads measures which ads lead to inquiries and may show our ads to people who have visited our sites (remarketing). You can manage ad personalization at myadcenter.google.com.
Meta Pixel (Facebook and Instagram) measures the results of our Facebook and Instagram ads and may show our ads to people who have visited our sites. You can manage this in your Facebook or Instagram ad preferences. Learn more in Meta's Privacy Policy at facebook.com/privacy/policy.

You can also block or delete cookies in your browser settings, and you can opt out of interest-based ads from many companies at optout.aboutads.info and thenai.org/how-to-opt-out. Blocking cookies may affect how parts of our websites work.

Some browsers send "Do Not Track" signals. Because there is no common industry standard for these signals, our websites do not currently respond to them.

Text Messages (SMS)

If you give us your mobile number and agree to receive texts (for example, by checking the consent box on our contact form or texting us first), Cross Creek may send you text messages about your inquiry, consultations and appointments, estimates, your project, and occasional seasonal offers.

Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact us using the information below.
Agreeing to receive texts is not a condition of hiring us or buying anything from us.
Wireless carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number, SMS consent, or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the text messaging service provider that delivers our messages on our behalf, which may use this information only to provide that service to us.

Marketing Emails

If you join our email list, request information, or are a past or current client, we may send you emails with design ideas, seasonal tips, project spotlights, events, and offers. Every marketing email includes an unsubscribe link, and you can also ask us to remove you at any time. Even after you unsubscribe, we may still email you about an active inquiry or project.

We do not sell your personal information for money. We share information only as needed to run our business and serve you:

Service providers that work on our behalf, such as website hosting, customer relationship management (CRM), email and text messaging platforms, scheduling, analytics, accounting, and payment processing. They may use your information only to provide services to us.
Project partners, such as subcontractors, suppliers, fabricators, and surveyors, when needed to design and build your project, and government offices when a permit is required.
Advertising and analytics partners (Google and Meta) through the cookies and pixels described above.
Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Cross Creek, our clients, or others.
Business transfers, if Cross Creek is involved in a merger, acquisition, or sale of assets, in which case your information may transfer to the new owner under this policy.
With your permission, for any other purpose you agree to.

None of the sharing described in this section applies to your mobile phone number, SMS consent, or text messaging opt-in data, which are handled only as described in the Text Messages section above.

Project Photos

We're proud of our work and often photograph or film finished projects for our portfolio, website, and social media. We will not publish your name or street address with those images without your permission. If you'd prefer we not feature your property, just let us know.

Our websites link to other sites, such as Instagram, Facebook, Houzz, and Google. If you visit, follow, review, or message us on those platforms, their privacy policies apply to the information they collect.

How Long We Keep Information

We keep personal information for as long as we need it for the purposes described in this policy, including supporting your project and any warranty, keeping business records, and meeting legal, tax, and accounting requirements. When we no longer need it, we delete it or keep it in a form that no longer identifies you.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No website, email, or text transmission is completely secure, so we can't guarantee absolute security.

Your Choices and Rights

Access, correct, or delete: You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We may need to keep some information to complete a project or meet legal requirements.
Marketing emails: Click "unsubscribe" in any marketing email or contact us.
Text messages: Reply STOP to any text.
Cookies and ads: Use the opt-out options in Cookies and Tracking.

Depending on where you live, you may have additional rights under your state's privacy laws. We will respond to requests as required by applicable law. To make a request, contact us using the information below. We may need to verify your identity before we respond.

Children's Privacy

Our websites are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be posted here before they take effect.

Contact Us

Questions or requests about this Privacy Policy or your information:

Cross Creek Landscape Design + Build
421 E Coeur d'Alene Ave STE 2
Coeur d'Alene Id 83814

421 W Riverside Ave Ste 507,
Spokane, WA 99201

Email: ^{[email protected]}
Phone: (208)518-9480
Phone: (509)352-3433

Privacy Policy